Terms & Conditions
This website is operated by The Sleep Lab ApS and the terms “we”, “us”, and “our” used throughout this site refer to The Sleep Lab ApS. All information and products available through our website are conditioned by your acceptance of all terms, conditions, policies and notices stated here.
Org. no DK40798072.
Our terms and conditions apply to all users of the site, including, but not limited to, users who are browsers, customers, and/or contributors of content. When visiting our site and/or purchasing our products, you agree to our terms and conditions.
By agreeing to these terms and conditions, you are agreeing not to use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction (including but not limited to copyright laws).
You may not transmit any viruses, worms or codes of a destructive nature.
The essential characteristics of the products are disclosed. For further information and details you can contact us at [email protected]. Our products may have limited quantities and are subject to return or exchange only according to our return policy.
We have made every effort to display the colors and images of our products as accurately as possible. All descriptions of products or product pricing are subject to change at any time without notice, at the direction of The Sleep Lab. We reserve the right to discontinue or limit the quantities of any product at any time.
We reserve the right to limit the sales of products to any person, geographic region or jurisdiction at any time and on a case-by-case basis.
Product prices are subject to change without notice. Any price is only valid on the day and time of ordering and the buyer will be charged the price valid on the day and time of the order.
All prices shown are incl. VAT.
We furthermore reserve the right at any time and without notice to modify or discontinue products. We are not liable to you or any third party for any price change, modification or discontinuance of products.
Any order from www.thesleeplab.com does not constitute a binding acceptance, but an offer to The Sleep Lab to purchase the item under these terms. A binding agreement between the customer and The Sleep Lab is only concluded when the offer has been accepted by The Sleep Lab in an order confirmation.
The account information entered when purchasing products is transferred encrypted (SSL), and only you and the payment service provider will have access to this information. No other party will ever see or be able to store your private payment information. Credit card payments will be deducted from your account as soon as the goods are departed from our warehouse.
We accept Visa and Mastercard from all countries.
In the countries stated below we also use the following alternative payment methods:
Germany: Klarna & PayPal
You agree to update your account and other information, including your contact information and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
In no case shall The Sleep Lab be liable for direct or indirect loss as a result of the products ordered arriving late at your address or the products ordered suffering from damages of any kind when the delay or errors are due to the customer’s act or omission or circumstances beyond our control, including, but not limited to, war, insurgency, unrest, fire, government intervention, seizures, currency restrictions, labor conflicts of all kinds, including strike and lockout or similar events.
You are required to check the products as soon as possible after receiving them. Any complaints must be made within a reasonable period after receiving the products. You will only obtain the guarantee issued by the manufacturer.
We do not warrant that the results that may be obtained from the use of our products will be accurate or reliable. You agree that your use of the products is at your sole risk and that the products delivered to you are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or guaranteed conditions of any kind.
We strive to process and send all orders within 24 hours after the purchase on the site has been made and with delivery between 4 - 10 business days for all items in stock.
Your goods will be delivered safely and securely. If you have consented to the product being placed without a signature, you agree that The Sleep Lab cannot be held liable for lost or damaged products upon delivery.
Product shipping charges will be tracked and stated in the purchase process.
If you have changed your mind or are not happy with our products, you have the right to cancel your order within 14 days after your purchase. From the day we receive your cancellation you have 14 days to return the product. As soon as we have received the returned package at our warehouse, we will refund your order. It usually takes around 1-7 business days for the payment to be visible on your account.
Furthermore, you are covered with a two year guarantee for faulty goods. This covers goods that are defective according to current consumer legislation.
The item(s) must be returned in the same condition as you received it and appear unused. The customer is allowed to unpack and feel the material and the weight. If the returned item(s) do not appear unopened and unused we reserve the right to reduce the refund. You must pay for the shipping cost on the returned package, unless the return is due to a mistake from our side. Kindly send a photo of the postal receipt for verification and proof that the package has been returned to us.
As soon as we have received the returned item(s) we will process the refund to your account.
If you wish to claim an error on an ordered product, please contact us at [email protected] as soon as you have discovered the damaged product(s).