By agreeing to these terms and conditions, you are agreeing not to use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not transmit any viruses, worms or codes of a destructive nature.

The essential characteristics of the products are disclosed. For further information and details you can contact us at [email protected]. Our products may have limited quantities and are subject to return or exchange only according to our return policy.

We have made every effort to display the colors and images of our products as accurately as possible. All descriptions of products or product pricing are subject to change at any time without notice, at the direction of The Sleep Lab. We reserve the right to discontinue or limit the quantities of any product at any time.

We reserve the right to limit the sales of products to any person, geographic region or jurisdiction at any time and on a case-by-case basis.

Product prices are subject to change without notice. Any price is only valid on the day and time of ordering and the buyer will be charged the price valid on the day and time of the order.

All prices shown are incl. VAT.

We furthermore reserve the right at any time and without notice to modify or discontinue products. We are not liable to you or any third party for any price change, modification or discontinuance of products.

Any order from www.thesleeplab.com does not constitute a binding acceptance, but an offer to The Sleep Lab to purchase the item under these terms. A binding agreement between the customer and The Sleep Lab is only concluded when the offer has been accepted by The Sleep Lab in an order confirmation.

The account information entered when purchasing products is transferred encrypted (SSL), and only you and the payment service provider will have access to this information. No other party will ever see or be able to store your private payment information. Credit card payments will be deducted from your account as soon as the goods are departed from our warehouse.

We accept Visa and Mastercard from all countries.

In the countries stated below we also use the following alternative payment methods:

You agree to update your account and other information, including your contact information and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

In no case shall The Sleep Lab be liable for direct or indirect loss as a result of the products ordered arriving late at your address or the products ordered suffering from damages of any kind when the delay or errors are due to the customer’s act or omission or circumstances beyond our control, including, but not limited to, war, insurgency, unrest, fire, government intervention, seizures, currency restrictions, labor conflicts of all kinds, including strike and lockout or similar events.

You are required to check the products as soon as possible after receiving them. Any complaints must be made within a reasonable period after receiving the products. You will only obtain the guarantee issued by the manufacturer.

We do not warrant that the results that may be obtained from the use of our products will be accurate or reliable. You agree that your use of the products is at your sole risk and that the products delivered to you are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or guaranteed conditions of any kind.

We strive to process and send all orders within 24 hours after the purchase on the site has been made and with delivery between 4 - 10 business days for all items in stock.

Your goods will be delivered safely and securely. If you have consented to the product being placed without a signature, you agree that The Sleep Lab cannot be held liable for lost or damaged products upon delivery.

Product shipping charges will be tracked and stated in the purchase process.

If you have changed your mind or are not happy with our products, you have the right to cancel your order within 14 days after your purchase. From the day we receive your cancellation you have 14 days to return the product. As soon as we have received the returned package at our warehouse, we will refund your order. It usually takes around 1-7 business days for the payment to be visible on your account.

Furthermore, you are covered with a two year guarantee for faulty goods. This covers goods that are defective according to current consumer legislation.

The item(s) must be returned in the same condition as you received it and appear unused. The customer is allowed to unpack and feel the material and the weight. If the returned item(s) do not appear unopened and unused we reserve the right to reduce the refund. You must pay for the shipping cost on the returned package, unless the return is due to a mistake from our side. Kindly send a photo of the postal receipt for verification and proof that the package has been returned to us.

Return address:

As soon as we have received the returned item(s) we will process the refund to your account.

If you wish to claim an error on an ordered product, please contact us at [email protected] as soon as you have discovered the damaged product(s).

A cookie is a small text file stored on your computer’s browser directory or program data sub folder that makes it possible to recognize your computer at recurrent visits. They do not contain any sensitive data about you. By using our products, we assume that you accept the use of cookies.

Cookies are stored on your own computer and remember your favorite products, how you navigate the Site, etc. In some instances it may be necessary to employ cookies to enable a certain type of service on the Site.

We register how you navigate in your browser, including brand, category, and product searches. One of the ways we collect data about your movements on our site is when you place items in your basket without completing your purchase. In this case, you will receive an email from us, reminding you that you did not complete your ongoing order. You can, however, renounce this type of mail at any time.

We use different kinds of third party cookies. You may opt out of these at any time.

When we use third party cookies, we do so to be able to collect statistics about your visits at the Site. Through analytical tools, we can learn which of our pages you use and how long you spend on them.

You can opt out on Google Analytics at this address: https://tools.google.com/dlpage/gaoptout

To ensure that you are only shown adverts that are within your realm of interest and that are relevant to you, we work with such platforms as e.g. Facebook, Instagram, Emarsys, OneSignal, YouTube and Google. You have the choice to opt out of this type of adverts at any given time by removing your cookie.

The Site contains third party elements such as "Facebook Recommendations", "Facebook Likes" or "Google+", which may receive technical information about your browser and IP-address. We have no control of how these data are processed by the owners of the third party components, as this is strictly between you and the owner of the third party component. We use these components to ensure an easier path to our social media and to being able to link directly.

Additionally, we also use several technical cookies to ensure greater functionality on our website.

You can at all times block all cookies, delete existing cookies or get a notification prior to storing a cookie. The best position for you as a customer would be to read through our entire cookie policy before making any changes to your cookie settings. If you alter your cookies, it may affect your experience when visiting the Site and some features will not be available.

You can always obtain the information we have collected about you, and you have the right to ask to have your personal information and other remarks corrected, should they be incorrect. In this event please contact us at [email protected].

You can gain insight into which data we have collected about you and object to the registration in keeping with the relevant rules of the EU’s General Data Protection Regulation (GDPR). If we receive a relevant request, we will always remove, update or change your personal data in our possession, with the reservation that it must not violate any legislation.

If we estimate that the request received is a repeated objection without any valid reason, involves a major technical intervention, affects the personal data of others or that it is detrimental, we can reject the request. If you want to direct an inquiry pertaining to this, please contact customer services at [email protected].

Should you wish to make a complaint about the processing of your personal data, you are fully entitled to submit your complaint to the Information Commissioner's office.

It is our legal obligation to store your personal data in a secure and confidential manner. However, we are not able to obtain 100% security in that others may unrightfully gain access to data transferred on the internet. This means that you provide your personal data at your own risk. We will erase and update your personal data on an ongoing basis.

We reserve the right at any time to update and change our policy regarding your personal data.