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Popular
Questions Popular Questions
Questions Popular Questions
Orders
and Delivery Orders and Delivery
and Delivery Orders and Delivery
Sleep
Products Sleep Products
Products Sleep Products
Payment
and Returns Payment and Returns
and Returns Payment and Returns
Popular Questions
What’s a gravity blanket?
A gravity blanket is a blanket that has a specially designed weighted insert. Research has suggested that the weight of the blankets have a calming effect on most people and a positive effect on sleep quality, particularly in people suffering from insomnia.
What’s deep pressure touch stimulation (DTPS)?
Sleep medicine research has shown that DTPS works by activating the parasympathetic nervous system, affecting the hormones involved in sleep. In a nutshell, the production of serotonin (the happy hormone) and melatonin (the sleep hormone) go up and cortisol levels (the stress hormone) go down.
What’s so great about bamboo?
Bamboo is ultra soft, thermoregulating, and naturally antibacterial, making it perfect for promoting good sleep hygiene. Bamboo is also self-regenerating and grows quickly, making it one the most sustainable resources in the world. It requires less water and labor to grow and harvest when compared to other raw materials-- and that’s good for us all!
Can a gravity blanket help my _________ ?
There are many conditions that may find relief by using a gravity blanket in their daily routine, including persons with insomnia, stress and anxiety, restless legs syndrome, autism, ADHD, and fibromyalgia. If you have questions about whether a weighted blanket would be helpful for you we recommend discussing it with your doctor, or you are also welcome to get in touch with us at [email protected]
Where do you ship?
We ship to 72 countries and counting! However, if your sleep products are shipping overseas, or somewhere high on a mountain top, you may experience longer delivery times.
Do you have a retail location where I can try The Sleep Lab products?
The Sleep Lab is an online web store only. But we are happy to offer a return if you are unhappy with the feel of the fabric or weight upon receipt of the product. We offer a 14-day full return policy if the product is received back in the same condition.
Orders and Delivery
Where do you ship?
We ship to 72 countries and counting! If your sleep products are shipping overseas, or somewhere high on a mountain top, you may experience longer delivery times. We know you can’t wait to start sleeping better, so we try to get your order on the way within 24 hours.
When will my order be shipped?
Your order will be shipped as soon as it has been processed in our system (up to 24 hours). You will receive a confirmation email as soon as your order has been processed.
How will I know if my order is on the way?
If you haven't received a shipping confirmation email from us, your package hasn’t been shipped yet. Once your order has shipped, you can track your package by clicking on the link in your shipping confirmation email. If you have any questions about your order status, please email [email protected]
Can I change my order?
We can change or add on to your order as long as the order has not been dispatched from our warehouse. If you want to change your order, email [email protected] . Please write your order number in the subject line so that we can process your inquiry as quickly as possible.
What if I haven’t received an order confirmation?
If you haven't received an order confirmation by email shortly after you have completed your order, please email [email protected]
Sleep Products
What’s the difference between the Silent and Dotted Gravity Blankets?
While both blankets have the same weighted insert inside, the covers differ quite a bit. Our Silent blanket cover is optimal for sleeping with the blanket overnight because it is made of 100% thermoregulating bamboo, keeping you cool and comfortable while you sleep. Our Dotted blanket cover is made of ultra soft and cozy polyester, perfect for tucking in on a cool day with a good book, or having a nap.
What’s the difference between The Sleep Mask and The Gravity Nap Mask?
The Sleep Mask is made for sleeping, anytime, day or night. In any position, the well-tailored mask will block light and guard your sleep against intrusive light leaks. Our Gravity Nap Mask is made specifically for laying back to catch a quick few moments to yourself, either napping or relaxing. The weight of the mask delivers gentle pressure to key pressure points on areas surrounding the eyes, which are tied to relaxation.
Why bamboo?
We use ultra-soft bamboo for all of our sleep and stress relieving products. Its thermoregulating and naturally antibacterial qualities make it the ultimate sleeping textile. Additionally, it’s also hypo-allergenic, making it ideal for people with sensitive skin.
Payment and Returns
What payment methods do you accept?
We accept most payment methods. Proceed to checkout to see which payment methods we will accept for your country. If you have any questions, please feel free to write to us on [email protected]
Has my order been accepted?
Once we’ve approved and processed your order, we’ll send you a confirmation by email. We will not charge you until your order ships from our warehouse, but you may see a hold for the amount on your account during processing.
Does anybody get access to my payment information?
No way. Your privacy is a priority to us. All personal and payment information is encrypted via SSL and never stored.
What if I’m not happy with my order?
We hope you are delighted to receive your order, but if you are in any way unsatisfied, we are happy to process a return. The item(s) must be returned in the same conditions as you received them.
From the day you receive your order, you have 14 days to notify us of a return by emailing [email protected] . We will then advise you how to proceed with returning your items.
How long will it take to refund my payment?
Once we receive your return, we will refund your payment method. It usually takes around 1-7 business days for payment to be refunded to your account.
Do you have a product guarantee?
All products from The Sleep Lab are covered by a product guarantee that covers atypical wear and defective goods up to two years from purchase. For any quality issues observed during usage, please contact us to discuss a solution at [email protected]
How do I return my order?
First, be sure to keep us in the loop! Write to us at [email protected] to let us know that you’d like to return something from your order. We will then provide you with a return form via email and instructions for how to complete your return.